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Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty: - Membership - Serious FUN - Partnership - Hiring - The After-Experience - Community - Walking the Walk Hyken shares more than one hundred insightful examples from fifty role-model companies that prove these strategies can and should be implemented immediately--by any organization, large or small.

Hollywood, 1945. Ben Collier returns from war to the news that his filmmaker brother Daniel has died in mysterious circumstances -- the papers say it was an accident, but others suspect suicide. Amazement Revolution: Seven Customer Service Startegies to Create an Amazing Customer (& Employee) Experience download ebook Daniel was a heroic figure who helped many prominent German intellectuals escape Europe before the war and then settled in Los Angeles with his beautiful wife, Liesl. Why would a man with such a bright future take his own life? Could he have been murdered? Beneath the surface shine of the movie business lies a darker world where even the biggest stars and star-makers are vulnerable to old secrets being exposed and old loyalties tested... Encyclopedia is back with ten all-new mysteries to solve, along with the help of his partner, Sally Kimball, the prettiest and toughest girl in the fifth grade. They ll have to face Bugs Meany, who s up to his old tricks, and Wilford Wiggins, who s still dreaming up new schemes to trick the kids of Idaville out of their money. Plus there s lots of new characters too!

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Author: Shep Hyken
Number of Pages: 214 pages
Published Date: 28 Jul 2011
Publisher: Greenleaf Book Group Llc
Publication Country: Austin, United States
Language: English
ISBN: 9781608321063
Download Link: Click Here
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